Privacy Policy

Welcome to FirePrep360 ("we," "us," "our"). We are committed to protecting your privacy and maintaining a secure online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including training tools, simulations, coaching services, and related features (the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

We may collect the following categories of information:

• Personal information such as your name, email address, phone number, department or agency affiliation, rank, experience level, promotional goals, and account login credentials.
• Training and usage data, including simulation activity, responses, practice questions, written submissions, interview prep responses, coaching interactions, progress tracking, and performance metrics.
• Transactional data related to subscriptions or services, including payment-related details processed securely through Stripe, subscription status, and billing history.
• Usage data collected automatically, including IP address, device and browser type, pages visited, features used, and dates and times of access.
• Cookies and similar tracking technologies used to improve user experience, understand usage patterns, and enhance platform performance.

We use your information to:

• Operate and provide the Services, including simulations, training modules, subscriptions, and coaching features.
• Personalize training content, scenarios, and recommendations based on your activity, profile, and goals.
• Send account updates, training notifications, coaching-related communications, and promotional messages that you may opt out of at any time.
• Analyze usage to improve platform performance, content quality, and the overall user experience.
• Comply with applicable law, enforce our terms, and protect the integrity and security of the platform.

We do not sell your personal information. We may share information in the following circumstances:

• With trusted service providers such as Supabase for database and infrastructure services, Stripe for payment processing, and hosting, analytics, or operational providers that support the platform.
• With coaches or coaching marketplace participants when reasonably necessary to facilitate sessions, scheduling, and coaching communication. Coaches are expected to maintain confidentiality.
• When required by law, legal process, or government request, or when necessary to protect rights, safety, property, users, or the platform.
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transfer involving the platform.

If you provide your phone number, you may receive account alerts, training reminders, coaching notifications, and optional promotional messages.

You can opt out at any time by replying STOP. Message frequency varies, and standard carrier messaging and data rates may apply. We do not sell your phone number.

We implement reasonable administrative, technical, and organizational safeguards designed to protect your data. However, no method of transmission or storage is completely secure, and you provide information at your own risk.

We retain personal information only for as long as reasonably necessary to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on your location and applicable law, you may have the right to:

• Access, review, or update your personal information.
• Request deletion of your data.
• Opt out of marketing communications.
• Request a copy of your information where applicable.

Our platform may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date on this page. Your continued use of the Services after changes become effective means you accept the updated policy.

If you have questions about this Privacy Policy or our privacy practices, contact us using the information below:

By opting into SMS communications, you agree to receive messages related to account activity, training updates, and coaching communication. You may opt out at any time by replying STOP.