Coaching Agreement and Liability Waiver

This Coaching Agreement and Liability Waiver ("Agreement") governs participation in coaching services offered through FirePrep360 ("we," "us," or "our").

By booking, purchasing, or participating in any coaching session, you ("User," "Client," or "you") agree to the terms outlined below.

Coaching services provided through the platform may include:

• Fire promotional interview preparation.
• Scenario-based training and feedback.
• Leadership and communication coaching.
• Written test and in-basket review.
• Coaching is offered for educational and developmental purposes only.

All coaches available through the platform are independent providers and are not employees, agents, or representatives of FirePrep360.

We do not guarantee coach qualifications, do not control each coach's methods or advice, and are not responsible for outcomes resulting from coaching sessions.

You acknowledge and agree that:

• Coaching does not guarantee promotion, hiring, certification, or exam success.
• Outcomes depend on your own performance, preparation, department standards, and other external factors beyond our control.
• Examples, scripts, sample answers, and coaching guidance are illustrative only and are not promises of any particular result.

You understand that fire service decision-making can involve high-risk, real-world consequences and that coaching scenarios, simulations, and advice are educational only.

You are solely responsible for how you apply any information, feedback, or recommendations in real-world, workplace, assessment, or emergency settings.

• You assume all risks associated with using coaching advice.
• You assume all risks associated with applying training in real-world or assessment settings.

To the fullest extent permitted by law, you release, waive, and discharge FirePrep360 and its affiliates from any and all claims arising out of or related to coaching sessions, coaching communications, or advice provided through the platform.

• This includes claims related to personal injury.
• Career, hiring, testing, or promotional outcomes.
• Emotional distress.
• Financial loss.
• Damages allegedly resulting from coaching sessions, scheduling, communication, or advice.

You agree to defend, indemnify, and hold harmless FirePrep360 and its affiliates from any claims, damages, losses, liabilities, or expenses arising from your use of coaching services, your actions based on coaching advice, or disputes between you and a coach.

The following payment terms apply to coaching services:

• Coaching sessions are paid services processed through Stripe.
• All coaching sessions are subject to our Refund and Cancellation Policy.
• Unless explicitly stated otherwise, coaching purchases are non-refundable.
• Missed sessions are non-refundable.

When participating in coaching, you agree to:

• Act professionally and respectfully during sessions and communications.
• Not record sessions without clear consent from all participants.
• Not share, resell, publish, or distribute coaching materials without permission.
• We reserve the right to suspend or terminate access for inappropriate behavior or misuse of the platform.

Coaching conversations may include sensitive discussions. However, we do not guarantee confidentiality, and coaches are expected, but not legally required by this Agreement alone, to respect privacy.

Do not share confidential departmental, protected health, legally privileged, or otherwise sensitive information unless you are authorized to do so.

We are not responsible for connection problems, device failures, platform downtime, latency, scheduling issues caused by technical failures, or other disruptions that may affect coaching sessions.

We may suspend or terminate access to coaching services at any time for violations of this Agreement, misuse of the platform, abusive behavior, or operational or legal reasons.

Unless otherwise required by law, no refunds will be issued upon termination.

If a dispute arises between a user and a coach, FirePrep360 may review the matter at its discretion.

• We may decide appropriate outcomes, including refunds, credits, warnings, restrictions, or account actions.
• Our decisions regarding coaching marketplace disputes are final.

This Agreement is governed by the laws of the State of California, unless we update this page to specify a different governing law.

To the extent permitted by law, disputes arising from or relating to this Agreement or coaching services will be resolved through binding arbitration rather than in court.

By participating in coaching services, you acknowledge that:

• You have read and understand this Agreement.
• You accept the risks associated with coaching services.
• You waive certain legal rights, including the right to bring certain claims against FirePrep360 to the fullest extent permitted by law.

If you have questions about this Agreement or coaching services, contact us using the information below: