Coaching Marketplace Rules

• FirePrep360 connects fire service candidates and independent coaches.
• We act as a facilitator only and are not a direct party to individual coaching agreements between users and coaches.

• All coaching bookings must occur through the platform.
• Off-platform transactions, side payments, and attempts to move bookings outside the platform are prohibited.
• Coaching payments may be subject to a holding period before coach payout to allow time for dispute resolution and confirmation of service completion.

• We may charge service fees in connection with marketplace activity.
• We may retain a percentage of coaching payments as a platform fee or commission.
• We reserve the right to delay or withhold coach payouts in cases of disputes, chargebacks, suspected fraud, or policy violations.

• Users should contact support first if a dispute arises.
• Disputes between users and coaches may be reviewed by FirePrep360 at our discretion.
• We may determine appropriate outcomes, including refunds, credits, warnings, suspensions, or other account actions.
• Our decisions regarding marketplace disputes are final.

Users and coaches must not:

• Harass, threaten, or intimidate other participants.
• Share inappropriate, abusive, or unlawful content.
• Engage in fraud, deception, or misrepresentation.

• Users retain ownership of the content they submit.
• Coaches retain ownership of their coaching materials.
• The platform retains rights to system-generated content, platform design, software, workflows, and related proprietary materials.

• Circumventing platform booking or payment systems.
• Sharing login credentials or allowing others to access accounts improperly.
• Copying, scraping, redistributing, or reselling platform materials without authorization.

• We may suspend or remove users or coaches for violations of these rules.
• We may suspend or remove accounts for fraudulent behavior.
• We may suspend or remove accounts for abuse, misuse, or disruption of the platform.

• Nothing in this marketplace creates an employment relationship.
• Nothing in this marketplace creates a partnership or joint venture.
• Marketplace participation does not create agency authority unless expressly stated in writing by the platform.

• We are not responsible for coaching outcomes.
• We are not responsible for user performance or promotion results.
• We are not responsible for disputes, damages, or disagreements between users and coaches, except as otherwise required by law.